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Dynamics
Analysis©
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PART A. VALUE DYNAMICS
1. INPUTS--List
the products, services, people, information, supplies etc. which your
organization
purchases or leases from the outside. Do not include your own
personnel, property or capital
equipment. Focus on those items which are used, modified, enhanced or added
to, to create
value for your customers.
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2. VALUE
CREATION--Describe the primary steps or processes your people
follow to add value to
the inputs and create additional value for customers. This is essentially the
work you do, not the
products, which is another topic. Use major categories, not great detail. |
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| 3. PRODUCTS--List
the primary products or services which your organization provides--its
outputs, the things customers or users pay for. |
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4. CUSTOMERS--Identify
your main customer groups or categories. If possible indicate the
characteristics of each group, so someone outside the company will know
what you're talking about.
Also indicate the size of each group in terms of number of customers or
annual sales, if known. |
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| 5. PROSPECTS--Identify
any potential groups or categories which you would like to have as customers. If their characteristics are different from existing customers, explain how.
If their characteristics are the same, try to explain honestly why they are not your customers now. Add
size of each group if known, or number of new customers you want to target for the next year or two. |
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6. BENEFITS--Explain
the benefits your products or services provide to customers. A benefit is the
experience or gain customers receive from having or using your product or
service. For example, it
may make their work easier, or save them money, or give them status, or cook
food faster. Do not
list features, which are characteristics of your product. |
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7. DISTRIBUTION
CHANNELS-Describe how and where your product or service is
distributed or
delivered to your customers. It may be your place of business, or you may have
outlets all over the
world, or you may have a network of distributors who are not part of your
company but distribute
your products for you, etc. |
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PART B. FORCE FIELD
DYNAMICS
8. POSITIVE INTERNAL
FACTORS-What are the company's strengths or advantages from an
internal standpoint? Do not include anything outside the walls of the company.
Be specific, i.e., don't just say "our people" but explain why that is positive, if so.
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9.
NEGATIVE INTERNAL FACTORS-What are the
company's internal weaknesses or things which
need to be improved? Do not include anything outside the walls of the company.
Be specific. Explain
so someone outside the company can understand. |
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10. POSITIVE
EXTERNAL FACTORS-What are the company's strengths, advantages or
opportunities
in the external marketplace? Consider customers, prospects, competition, the
industry, the operating
environment, technology, the global economy etc. Explain each. |
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11. NEGATIVE
EXTERNAL FACTORS-What are the company's weaknesses, disadvantages
or threats
in the external marketplace? Consider customers, prospects, competition, the
industry, the operating
environment, technology, the global economy etc. Explain each. |
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12. COMPETITIVE
POSITIONING-How does the company want to be perceived in the
marketplace
versus your competitors? This has three components:
a) Identify your main competitors:
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b) Explain your primary competitive
advantage over them, something that is objectively true,
and not just "we have better people," please. |
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| c) Describe your desired image, how
you would like your company to be perceived in the marketplace, in a way that builds on this competitive advantage. Don't aim for clever
phrases at this point, or "We're No. 1," but just try to be descriptive. |
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PART C. IMPROVEMENT
DYNAMICS
13. IMPROVEMENT
HISTORY-List the steps or actions your company has taken in the
last 3-5 years to improve its success in the marketplace. List in chronological order by year
if possible, but don't worry if you can't remember. If you can't think of any improvement efforts,
list changes imposed by the "outside world" which have impacted your company.
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14. HIERARCHY OF
PURPOSES-What are you trying to accomplish? List the various
purposes,
starting with the company as a whole, working down to include your marketing
objectives, then at
the bottom list the simplest, most basic thing you want to achieve in the near
future. For every
purpose you list, ask yourself, "Why are we trying to do that?" This
can help reveal other purposes
which are less obvious but still important.
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15. DOMINANT COMPANY
VALUES-What company values actually drive behavior day-to-day?
What is really important to the leaders of the company, that gets communicated
to staff members
in terms of, "if you want to get ahead in this company, here's what
you need to do"? |
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16. CRITICAL ISSUES-Based
on the information you have provided above and related facts, identify
the issues which are critical to your success. An "issue" is
something that is unresolved or undecided. If a critical issue goes one way you succeed, if it goes another way you do
not succeed. |
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17. VISION ELEMENTS-Describe
the ideal future for your company, the way you would like it to be
if your vision came true, 5-10 years from now. It is best for each participant
on your team to write
down his or her own vision elements or "snapshots" before seeing or
hearing others' ideas. This way
the range of vision elements is richer and more authentic. The best way we
have ever found to
stimulate personal visions is to have each participant actually close his eyes
for 60 seconds to create a mental picture of the desired future state of the company. Then open eyes
and take about 3-4 minutes to jot down notes of that mental picture--thus creating vision
elements. After this personal process, then visions can be shared more productively. The sharing works best
if you go around a table and let each person give just one element, then move on to the next
person, and so on around and around until all elements are recorded. If one person gives her
whole vision at the beginning, it "steals the excitement" from other people's visions. |
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18. ROUGH GOALS-Identify
some concrete, measurable goals which you would like your company
to achieve in the next 1-2 years, moving toward and consistent with the vision
elements. Be very
specific and realistic. List things which people will likely commit to, not
"dreams or visions" here. |
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19. NEXT STEPS-What
are the next steps you would like to take in the next 1-6 months to move
you in the direction of your rough goals? Again be very specific. |
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| 20. EXPECTATIONS-What
are your expectations in terms of assistance from Lawrimore Communications/MLEdge? How do you believe we can help you the most? This is your chance to
describe the "benefits" you would like to receive from us. |
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one of them. |